Shipping policy
At Gunner and Hound, we strive to provide a seamless and convenient shopping experience for our customers.
Please read our shipping policy carefully to understand how we process and deliver your orders.
1. Free Shipping for UK, Northern Ireland & Ireland:
We're delighted to offer FREE SHIPPING on all orders to addresses within the UK, Northern Ireland and Ireland. Enjoy the ease of shopping without worrying about shipping costs.
2. International Shipping Options (Outside of UK):
EU Orders & Duties
We ship from Northern Ireland.
Most EU orders are delivered without additional charges, however on rare occasions local authorities may apply import VAT or handling fees outside of our control.
If charges are applied incorrectly, please contact us and we’ll help resolve it.
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. Charges vary around the world. As an international consumer, it is up to you to do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be.
If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.
Please Note: If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
3. Shipping Timeframes:
Shipping times vary based on your location and the shipping method chosen during checkout. We aim to process and dispatch orders promptly. Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor your package's journey.
UK Delivery - Royal Mail 24hr Tracked - Allow 1-3 Business Days
EU Delivery - Royal Mail Tracked Express - Allow 3-5 Business Days
Rest Of The World - Royal Mail Tracked Express - Allow 6-7 Business Days
4. Order Tracking:
You can track your order using the provided tracking number in the shipping confirmation email. This enables you to stay updated on the status of your delivery.
5. Contact Us:
For any inquiries regarding shipping, personalised shipping options, or delivery status, please do not hesitate to contact us on customercare@gunnerandhound.com -Â Our friendly and knowledgeable customer service team is here to assist you.
At Gunner and Hound, we are committed to ensuring your products are delivered safely and efficiently, regardless of your location. Thank you for choosing Gunner and Hound for your outdoor elegance needs. Happy shopping!
